Key Account Handler

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My client specialise in the template, fabrication and installation of Quartz and granite work tops throughout the UK.

They are looking for an account handler to work as part of a lively, energetic team, the role consists of offering a high level of customer service from the very start right through to the very end of the customers journey.

This exciting role will consist of you joining a team of account handlers, duties will include:-
- Administration of clients requirements on a daily basis through quotations using our
bespoke software
- Providing advice to new and existing customers
- Contacting clients via phone and email to confirm the booking of jobs in the diary any any other queries that may arise.
- Contacting the customers via email to confirm arrival times and any timing issues that may arise on the day.
- To work towards and achieve agreed individual KPIS
- Answering of the phone
- Any additional adhoc duties

Skills and competences that would be an advantage but not essential:-
- High level interpersonal skills
- Ability to build successful, mutually beneficial business relationships.
- Communication skills – able to communicate effectively and professionally to people with various levels of knowledge over the telephone and in writing.
- Planning, organisational and time management skills.
- Problem solving
- Computer literate with experience of using Microsoft office

- Good academic standard of education
- Relevant qualifications in quoting/ customer service would be an advantage

Job Types: Full-time, Permanent
Salary: £20,000.00 per annum

22 November 2021