e-Commerce Manager

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Simon Acres Recruitment are working with a privately-owned, independent Builders Merchant to find an experienced e-Commerce Sales Manager to be based in West Sussex. You will be responsible for the management and adoption of the e-Commerce platform across all areas of the business.


Your duties will include:

  • Effectively liaising with the marketing department to ensure all products, descriptions and images are displayed for customers
  • Working closely with IT regarding system defects/change requests and resolving incidents
  • Ensuring that effective promotions/content are set up and ran online
  • Implementing proper training via the Customer Service teams for the website users
  • Ensuring that the website reflects the company in a true perspective and is clearly understood by sales teams and customers
  • Developing detailed plans and targets for e-Commerce adoption in the customer base and ensure that customer expectations are met
  • Supporting with customer on-boarding
  • Liaising with Marketing/Sales to develop and run promotions and promote relevant content
  • Targeting the most receptive customer types and converting these to use and place orders via the website
  • Training teams on the importance of e-Commerce
  • Monitor fulfilment of orders and escalate any technical issues
  • Managing customer queries and responses to ensure that they are resolved and communicated in a timely manner


This is an excellent opportunity for an experienced e-Commerce manager who is looking to work alongside the Sales and Marketing team to support the achievement of Company objectives.


The ideal candidate should have:

  • BA or BS Degree in Marketing, Digital Marketing, Business Administration or other formal eCommerce qualifications
  • Experience in Magento e-Commerce & PIM
  • Experience in Project Management with a proven track record of running, launching and optimising e-Commerce platforms


Desirable Qualities:

  • Experience within the Building Materials sector
  • Knowledge of PHP, Photoshop and various other design tools



  • Excellent data analysis skills
  • Excellent project management skills
  • Good understanding of sales, marketing, logistics and operational processes
  • Results driven
  • Ability to communicate at all business levels


Simon Acres Recruitment are acting as the employment agency in relation to this vacancy.

19 May 2020
West Sussex