Customer Service Advisor

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Simon Acres Recruitment are looking for a Customer Service Specialist to join a high-end luxury Kitchen Manufacturers. This is a permanent position offering up to £27,000 per annum to the succesful candidate.

Reporting to the Head of Client Liaison, you will assist and support the department with a wide range of key activities.

Key Responsibilities Include:

  • Providing a bespoke service for each customer across telephone, email and social media, building a relationship with the customer that increases loyalty to the brand
  • Working collaboratively with other departments to address any customer issues or complaints and resolve in a timely manner
  • Taking ownership of each customer journey from order all the way through to installation and completion ensuring the customer is updated at each stage and understands next steps
  • Ensuring installation manuals, warranties and guarantees are sent out to customers in a timely manner and customers have a good understanding
  • Ensuring quality of work is to a high standard and that KPI’s and service levels are consistently met
  • Sharing customer feedback so the business can continuously look for ways to improve
  • Looking for opportunities to surprise and delight the customer

This is the perfect role for an experienced Customer Service Advisor wanting to progress within the luxury kitchen industry.

Prerequisites:

  • Experience in a customer facing role
  • Excellent written and verbal communication
  • Passion for delivering outstanding customer service
  • Ability to work collaboratively with stakeholders
  • Highly organised with a great attention to detail
  • Ability to work independently and as part of a team
  • Flexibility to work shifts including weekends
  • Computer proficiency required

Simon Acres Recruitment are acting as the employment agency on behalf of this vacancy.

Permanent
6 December 2021
Greater London
£27,000