Component Aftersales Advisor

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Simon Acres Recruitment are proud to represent for a leading supplier to the kitchen industry who are looking for a Component Aftersales Advisor within their Customer Services team.

The role will involve carrying out day-to-day customer service tasks whilst providing an outstanding and professional customer experience.

 

Key Tasks:

  • Responsible for dealing with customer complaints and queries through to resolution, in an effective and timely manner
  • Providing advice and guidance for customer issues
  • Adhering to TKC’s Process adherence and compliance
  • Raising replacement sales orders
  • Processing of credit and return notes
  • Liaising with ASMs and other internal departments regarding customer service issues
  • Inspect goods that have been returned for credit when required
  • Make commercial decisions regarding the most cost-effectiveness course of action required for customer issues
  • Identify commonalities in cases to help improve service with a view to reducing cost of failure
  • Allocate returns notes to the following day’s runs
  • Arrange carrier collections for customers outside of TKC delivery zone
  • Communicate with accounts/returns dept regarding payment of non-collected goods and any discrepancies on items returned

 

Candidate specification

  • Experienced in a Customer Service department
  • Possess a passion for customer service excellence
  • A strong work ethic and the ability to deliver under pressure
  • Effective problem solver
  • Ability to multi-task, prioritise a busy workload and use initiative
  • PC Literate in Microsoft Office applications (in particular Excel)
  • Able to show a willingness to learn about the business
  • Must have a can-do-attitude

 

Work experience/Educational requirements:

  • Good levels of customer service

 

This position will be rewarded with a competitive salary of up to £22,000.

For enquiries, please either apply or you may call 0203 701 6660 and ask for Cara.

Simon Acres Recruitment are acting as the recruitment agency for this vacancy

Permanent
28 June 2022
Greater Manchester